Doctors will address EMERGENCY phone calls only during normal consulting hours. If you wish to discuss non urgent issue with the Doctor, please make an appointment.

If urgent, please give the receptionist a clear, concise explanation of the nature of the emergency. This information will be passed on to the doctor.

Any non-urgent phone message will be addressed after consulting hours.

Appointments are required for most prescriptions, please plan ahead especially when you are running low and there are no repeats left on your prescription. Repeat prescriptions may be done in some circumstances without appointment at the Doctor’s discretion. There is a $5 fee for this service.

Appointments must be made for all referrals to specialists.

Should you require any investigations (e.g. Blood tests, x-rays, excisions, pap smears etc) we highly recommend that you follow these tests up with a phone call to the surgery for the results between 2pm and 4pm weekdays. If an appointment is required a time can then be made for you to follow up with your GP.

The provision of quality health care requires a doctor-patient relationship of trust and confidentiality. Consistent with our commitment to quality care this practice has developed a policy to protect patient privacy in compliance with privacy legislation.

Our policy informs you:

That we need your consent to collect information about you
Why we need to collect that information
How your information will be used by us and to whom we may need to disclose it
That you may request access to the information that we hold about you
That you may discuss any concerns you have about how we handle your information

Further information on our policy is available, you can discuss this with your Doctor or the Practice Manager.

The North Eastern Health Centre has a Code of Conduct in relation to child safety and our Child Safe Policy complies with the current regulatory requirements.

Our staff is committed to offering the best service and support possible. If you have a complaint or suggestion about any aspect of the service you have received we would like to hear about it, so that we may be able to respond and attempt to improve our service. You can discuss the issue with your own Doctor or ask to discuss the problem with the Practice Manager. If you still feel that your complaint has not been addressed then you may wish to contact the AMA on 83610101 or by post PO Box 134 North Adelaide SA 5006.